At Doctor NutriCare, we strive to provide personalized and effective nutrition and wellness services. Since our consultations, meal plans, and programs are prepared individually for each client, we maintain a transparent and fair policy regarding returns, cancellations, and refunds.
All our services — including diet consultations, nutrition programs, customized diet plans, and digital resources — are non-returnable and non-exchangeable once purchased or delivered.
Each plan is personalized, time-bound, and involves expert consultation and effort; hence, no refunds will be issued after payment has been processed, except in the circumstances mentioned below.
Clients may cancel their booking or consultation before the scheduled appointment time.
Cancellations must be made at least 24 hours in advance of the scheduled session to be eligible for rescheduling.
If you fail to inform or cancel within 24 hours, the session will be considered completed, and no rescheduling or refund will apply.
In case of technical issues (such as failed payment or double booking), please contact our support team immediately at info@doctornutricare.com.
Refunds will only be considered in the following cases:
Duplicate payment: If a client is charged twice for the same transaction, the duplicate payment will be refunded within 7–10 working days after verification.
Transaction failure: If payment was deducted but the service booking did not go through, we will verify the transaction and initiate a full refund within 7–10 working days.
Service non-delivery: If, for any reason, the booked consultation could not be provided due to our unavailability or technical error, we will either reschedule or issue a full refund, as per your preference.
Refunds are not applicable for:
Completed consultations or delivered diet plans
Partial use of multi-session packages
Change of mind or dissatisfaction after receiving the service
Missed sessions or delayed participation by the client
All approved refunds will be processed through the original mode of payment only.
You may request rescheduling of a consultation or modification of your diet plan by contacting us at info@doctornutricare.com.
Requests must be made within the program validity period.
Packages or memberships are non-transferable to another person.
If you purchase any digital products, such as e-books, diet templates, or video programs:
They are non-returnable and non-refundable once downloaded or accessed.
Please ensure you review the product details before completing your purchase.
For all return, refund, or cancellation requests, please contact:
Doctor NutriCare
📧 Email: info@doctornutricare.com
📞 Phone: +91 95404 77061
🏢 Address: C9-38, C-9/1, Block C, Ardee City, Sector 52, Gurugram, Haryana 122003
Doctor NutriCare reserves the right to amend this Return, Refund & Cancellation Policy at any time without prior notice. Updates will be posted on our website, and the latest version shall apply to all future transactions.
